Returns or Exchanges

Thank you for choosing ganbaroutrading.shop. We hope every customer has a satisfactory shopping experience. If you have any problems with the received goods, please contact us according to the following refund policy, and we will do our best to assist you in resolving the issue.

1. Refund Application Period

Customers who wish to apply for a return or refund should contact us and submit their application within 30 days of receiving the goods.

Refund requests submitted after 30 days may not be approved.

2. Refund Application Conditions

To ensure a smooth refund process, returned goods must meet the following conditions:

The goods should be unused or in a condition that does not affect resale;
The product packaging should be as intact as possible;
Order information or proof of purchase is required;
If the goods have quality problems, are damaged during transportation, or the wrong goods were received, please contact us promptly and provide relevant explanations.

Since beverages are considered food products, for hygiene and safety reasons, opened or used products are generally not accepted for return. Specific cases will be reviewed based on the actual order details.

3. Return Process

To request a return, please contact us first using the following methods:

Email: Ganbaroutrading@Hotmail.Com

Please provide the following in your email:

Order number;
Purchase details;
Reason for refund or return;
Necessary photos or supporting documentation.

Items returned without prior confirmation may not be processed promptly.

4. Refund Processing Time

After we receive the returned item and complete our review:

Refund requests are typically reviewed within a reasonable timeframe;
After approval, the refund amount will usually be returned to the original payment method within approximately 3 business days.

The exact arrival time may vary depending on the processing speed of your bank or payment service provider.

5. Damaged, Incorrect, or Missing Items

If you receive items that:

are damaged during shipping;
receive the wrong item;
the quantity does not match the order;

Please contact us as soon as possible after receiving the item. We will provide solutions based on the specific circumstances, including replacement, exchange, or refund.

6. Circumstances Where a Refund Is Not Valid

The following situations may disqualify you from receiving a refund:

The refund request period has exceeded 30 days;
The product is damaged due to customer reasons;
The product has been opened or used and affects its resale value;
Valid order information cannot be provided.

7. Refund Contact Information

For any refund-related questions, please contact us:

Company Name: GANBAROU TRADING LIMITED

Address:
Texaco Fuel Station Midcornwall Services, Victoria Roche,
St. Austell, Cornwall, England, PL26 8LQ

Email: Ganbaroutrading@Hotmail.com

Phone: +44 7477 804927

We appreciate your understanding and support and will continue to strive to provide you with a high-quality beverage shopping experience.